When a furnace stops working or an AC cannot keep up, the first thing you want to know is how soon somebody can be out. For a system that has failed entirely, we take the call any hour and work around what the schedule allows. For planned work, a maintenance visit or a system replacement, the booking process starts on the phone. You get a rate before anything is scheduled, and the scope is confirmed before the visit is booked.
We handle heating and cooling for homes and commercial properties across Falmouth and Cumberland County. Whether you are managing a single-family house, a rental property, or a small commercial building, the call goes the same way: describe what the system is doing, and we will talk through what it likely means and what a visit covers.
Planned maintenance and installations book out further during the shoulder months, when everyone is preparing for the season ahead. Fall is when furnace tune-ups cluster, and spring is when AC and heat pump service calls come in together. Calling before the rush means more flexibility in timing. We confirm availability on the phone and schedule from there.
For emergency calls, there are no closed hours. The same number works at midnight on a Sunday as it does on a Tuesday afternoon. We answer, scope the job, and confirm what a visit covers before anything is committed.
Heat pump installations and full system replacements involve more lead time than a repair call. Equipment sizing, the installation requirements for the property, and what the existing system leaves in place all factor into how the visit is structured. That conversation happens on the phone first, before a date is set. You know what to expect and what it costs before the work begins.
A maintenance visit is not a quick look and a filter swap. For a furnace, it covers the heat exchanger, burners, igniter, and blower. For a heat pump or central AC, it covers refrigerant level, coil condition, airflow through the air handler, and a controls check to confirm the system is cycling correctly. Readings are shared at the end of the visit so you know exactly what was measured and where the system stands.
What a tune-up covers gets spelled out before it is booked. That applies to both the scope and the rate. If additional work comes up during the visit that was not part of the original plan, it is discussed and agreed on before anything is done.
For forced-air heating systems, the right time for a tune-up is before the cold season opens, when the system is about to carry its heaviest load. For cooling equipment, late spring is the window. A system that has not been serviced in a few years benefits from a full inspection regardless of season. Regional winters are long and sub-freezing temperatures are routine, so a heating system that has not been checked is carrying real risk into the cold months.
We service heating and cooling in every season.
A quote is built around what the job actually involves. The fault itself is the first variable: a failed igniter, a refrigerant recharge, and a full furnace replacement are each priced differently, and none of them can be quoted accurately before the system is described. What has to be accessed also affects the scope, as does whether the equipment can be repaired or whether replacement is the better answer.
For a repair call, you describe the symptoms on the phone and we give you a rate for the diagnostic visit before anything is scheduled. For a larger job, the installation requirements and the equipment appropriate for the property are worked out on the call. Either way, the price is confirmed before a date is set.
What would change a quote is a repair that turns out to involve a different component than the original description suggested, or an installation that uncovers something in the existing system that needs to be addressed first. If that happens, the revised scope is explained and agreed on before the work proceeds. We keep you informed from diagnosis to final test.
Some of the most common service calls in a town like Falmouth turn out to trace back to something straightforward. Running through these before you pick up the phone can save the cost of a visit.
If those are all fine and the system is still not working, that is a diagnostic call.
Describe what you found and what the system is doing when you call (207) 548-5534.
When an AC does not start at all, the cause is usually in the controls, the capacitor, or the power supply to the outdoor unit. A system that tries to start and then shuts off quickly points somewhere different than one that shows no response at all. A diagnostic visit covers both sides so the right component is identified before anything is quoted. The system is tested before the visit ends to confirm the repair held.
A dirty or damaged evaporator coil is one of the more common reasons an AC runs continuously without cooling the space. The coil sits inside the air handler and transfers heat out of the indoor air. When it is fouled with dust and debris, that transfer slows down. When it is damaged, refrigerant handling is affected. Cleaning restores performance in most cases. Where a coil is damaged or corroded, repair or replacement is the right call, and that assessment is made during the visit.
Rooftop unit repair and replacement come up regularly for small commercial properties in Falmouth. An RTU handles both heating and cooling from a single package unit mounted on the roof, which makes access and diagnosis different from a split system inside a building. We cover commercial rooftop units alongside residential work, and the diagnostic and quoting process is the same: describe the system and the problem, and we confirm what a visit covers before it is booked.
A furnace that starts and then shuts off quickly, or one that attempts to ignite and fails repeatedly, usually has a fault in the ignition system or the flame sensor. The flame sensor is a small rod that confirms the burner has lit. When it is coated with residue, it cannot read the flame and shuts the system down as a safety measure. Cleaning or replacing it is a straightforward repair, but it requires confirming that the igniter and the gas valve are also functioning correctly before the visit closes. Reach out and we will talk through the symptoms.
When a heating or cooling system fails entirely, the first question is how quickly someone can be out. We take emergency calls around the clock, any day of the year, and the timing is confirmed on the phone based on what the schedule allows at that moment. For a property with no heat in the middle of a cold stretch, that conversation happens fast.
For tenants or businesses that cannot shut down, we work around the access and timing constraints of the property. That is discussed when the visit is booked, not figured out on arrival. If the property needs access coordinated around a tenant's schedule, mention it on the call and we will work out the details before anything is set.
Fast diagnosis. Pricing set out up front. Comfort restored.
The visit itself follows the same structure regardless of the job type. The technician who comes out diagnoses the system, explains what was found, and confirms any repair or next step before work begins. Nothing proceeds without that conversation.
We serve Falmouth as a primary service area and take calls from across Cumberland County. That includes Falmouth Foreside, Cumberland, Cumberland Center, Cousins Island, and Long Island. If you are not sure whether your address falls within the area, call and ask. We will confirm coverage on the phone.
Residential homes, rental properties, and commercial buildings across these communities are all part of the work we do. The call and the quoting process are the same regardless of where in the area the property is. There is more on the list of HVAC services we handle.
Yes. If the system is still running and you are planning ahead rather than responding to a failure, scheduling in advance is a reasonable approach. It also gives time to confirm equipment availability and work out any access or preparation requirements before the installation day.
Sealing is the right answer when the ducts are structurally intact but losing air at joints and connections. Replacement makes sense when the duct system is undersized, physically deteriorated, or laid out in a way that cannot be corrected by sealing. The inspection determines which situation applies before any work is recommended.
The installation timeline and what it involves depend on whether the home already has ductwork in good condition or whether a ductless configuration is the right fit. For a ductless mini-split installation, the work is largely contained to the indoor unit location and the outdoor unit placement, with a small penetration through the wall for the line set. For a ducted system, the air handler and any ductwork modifications are the main work areas. The scope is walked through on the phone before a date is set, so you know what to expect before anyone arrives.
A furnace or heat pump that has not been serviced accumulates problems gradually. A coil that is partially fouled, a blower that is moving less air than it should, or a burner that is not firing cleanly all reduce efficiency before the system shows an obvious fault. A maintenance visit identifies those losses and addresses them before the cold season, which typically means the system runs fewer cycles to reach the same temperature. The improvement is measurable in how the system performs, not a figure we quote in advance.
Whether the furnace has stopped, the heat pump is not switching modes correctly, or the AC is running without cooling the space, the right next step is a call. You get a rate before anything is scheduled, and the scope is confirmed before the visit starts. We are available any hour, every day.
Call (207) 548-5534 and describe what the system is doing.
View our full list of areas. Also close at hand: Cumberland, Westbrook, Yarmouth.
We cover the full range of residential and commercial heating and cooling work in Falmouth and across Cumberland County. Whether the call is for a routine tune-up, an emergency no-heat situation in January, or a full system replacement, the scope and the price are confirmed before anything is scheduled. The table below lays out what each service covers, who it fits best, and what is worth knowing before you call. Reach out and we will talk through what the system needs.
| Service | What the Service Includes | Best For | Helpful Details |
|---|---|---|---|
| Emergency HVAC Service | 24/7 availability including holidaysPhone diagnosis and symptom reviewPrice confirmed before dispatchSame process at 2 a.m. as midday | Any no-heat or no-cool situation that cannot wait, any hour of the day or night | There are no closed hours. A call at midnight on a Sunday is handled the same way as a Tuesday afternoon call. Describe what the system is doing and we confirm the rate before anything is scheduled. |
| HVAC System Installation & Replacement | Load calculation and equipment sizingFull system installationDuctwork compatibility assessmentSystem commissioning and test | Homeowners replacing aging equipment or upgrading to a more efficient system | When repair costs stack up or a system can no longer reach set temperature, a replacement conversation covers sizing, what the installation involves, and what the new system handles differently. |
| Heat Pump Repair & Service | Refrigerant level checkDefrost cycle function testCoil condition inspectionControls and mode-switching check | Homes using a heat pump as a primary or supplemental heating and cooling source | A heat pump that performs well in summer should be inspected before the heating season starts. The same circuit and coil condition that matter in winter affect summer cooling too. |
Call (207) 548-5534 and tell us what the system is doing. We will confirm the rate and what the visit covers before anything is scheduled.
(207) 548-5534